Shipping and Returns Policy
Everything you need to know once you place your order, or the information you may need to place that order!
How long until I get my order?
As a flag manufacturer, we do not always have every flag in stock, but if we do, it is generally shipped the same day or the next day.
We aim to ship your order within 2-10 days, but this is a rough estimate.
Our printed flags generally have the fastest turnaround, followed by our fully sewn flags, and our custom flags generally take the longest to produce. All timeframes depend on the complexity of the design and volume within our workroom.
If there were any issues with your order or any reason why it would take longer than usual, we will be in touch immediately.
If you're purchasing a large quantity of product, it may be better to contact us before purchasing so we can give you a better idea of a timeframe!
How much is shipping?
We offer flat rate shipping through Australia post
$14 Standard Shipping via Australia Post or TNT
$20 Express Shipping via Australia Post or TNT
$30 Oversized Shipping for oversized products (Wooden Flagpoles, Ceremonial Flagpoles, Ceremonial Flagpole Bases, Ceremonial Wooden Banner Pole)
Do you ship internationally?
We do not offer international shipping directly through our website. However, we can cater to international orders, depending on which product you're after, please contact us for more information and how to arrange international shipping.
What happens if you haven't got stock of the product I've ordered?
We regularly monitor our stock levels to avoid selling products which we do not have stock of. However, in rare occasions, this may occur. If there is an issue with stock levels, we will contact you directly to update you.
If you order our flag accessories there may be a short wait for us to get the stock of your item as they aren't always readily available. However, we will contact you to arrange whether you would like to wait for the stock of the item or if you would like a full refund.
If you order a flag and we do not have the stock, we can generally make it in our workroom with no problem, the beauty of manufacturing in house!
Our Workroom & Custom-Made Products
Many of our flags are custom-made or manufactured to order in our workroom. Due to the personalised nature of these products:
Custom-made or made-to-order items are not eligible for refunds or exchanges, unless the item is faulty or incorrect.
What happens if I order the wrong thing? Can I return my order?
Yes, of course! You can organise your own return on our website at https://shopify.com/65447854309/account.
Alternatively, you can post it back to us and let us know via email at sales@harrywestflags.com.au what you want to exchange it for. When we receive the return, we will send out the new one and generate an invoice for the new postage and any price differences to pay between the flag you are returning and the one you want to exchange it for. If time is an issue, the other option is to buy the new flag and then return the one you no longer need, and when we receive it, we can refund the unwanted flag.
Refunds – Standard Stock Items Only
If for any reason you are not completely satisfied with your purchase, standard stock items may be returned for a refund within 30 days of delivery, subject to approval.
- A 10% restocking fee applies to all approved refunds for change of mind
- Refunds apply to standard stock items only
- Custom-made or made-to-order products are not eligible for refunds.
Refunds will not be issued for items that:
- Have been worn, used, altered, dropped, or broken
- Have been damaged after delivery
- Are not returned in their original condition and packaging
Return Shipping & Responsibility
All return postage, insurance, and associated costs are the responsibility of the customer.
We strongly recommend returning items via registered post or a tracked and insured service. You assume all risk of loss, theft, or damage during return transit.
Harry West Flags will not be responsible for items lost or damaged in transit if return shipping insurance is not purchased.
I still have other questions!
No worries at all, we're here to help! Contact us and a member of the Harry West Flags team would be happy to help. Further information can be found on our Terms and Conditions page.
